Privacy policy
What we collect
- Account details: your name, email address and a password (stored only as a one-way hash).
- What you send us: text, photos, voice notes and documents you add, and the records and forms built from them.
- Chat connections: if you link Telegram or WhatsApp, the chat identifier and the messages you send to Shishyan there.
- Usage and billing: credit purchases, credit use per action, and basic technical logs such as time and error codes.
Why we use it
To read what you send, file it into your forms, show you your records, run your account and billing, keep the service secure, and fix problems. We do not sell your data and we do not use it for advertising.
AI processing
To read your photos, audio and documents, Shishyan sends them to AI model providers that act on our behalf. They process the content to return text and extracted fields. We choose providers that do not train their models on customer content under our agreements.
Where it is stored
Your records and files are stored on cloud infrastructure with access limited to the service and the people who need it to run it. Connections are encrypted in transit.
How long we keep it
Your records stay until you delete them or close your account. After you close your account we delete your data, except what we must keep for tax and legal reasons, such as purchase records.
Your choices
- Export your records to CSV or Excel at any time.
- Correct or delete a record from the app.
- Unlink a chat connection.
- Ask us to delete your account and data at privacy@shishyan.com.
Cookies
We use cookies that keep you signed in and remember your theme. We do not use advertising cookies.
Analytics
The public pages of shishyan.com and the sign-in page use Google Analytics to count visits and see which pages are read. It sets analytics cookies and sends Google your browser details and the pages you visit. It is not used inside the signed-in app, and we do not use it for advertising.
Children
Shishyan is not meant for children under 13, and we do not knowingly collect their data.
Changes and contact
If this policy changes in a way that matters, we will tell you in the app or by email. Questions: privacy@shishyan.com.