Cancellation Policy

Last updated: October 2026  •  Applies to AI MediLabs plans, consultations, and AI credit purchases.

1. Cancellation Duration & Timeline

Once you submit a cancellation request through your billing or plan settings, your paid Health Manager plan is marked as cancelled. Paid Health Manager benefits will be disabled within 24 hours. You will receive a cancellation confirmation email.

2. How to Cancel Your Paid Plan

Step-by-Step Cancellation Process

1. Log in to your account at https://aimedilabs.com/patientarea/index.php (patients) or /healtharea/workspace.php (healthcare professionals)
2. Navigate to Settings → Click "Billing" or "Plan"
3. Click "Cancel Plan" button
4. Confirm cancellation — no survey or questions asked
5. Receive confirmation email within 1 hour

3. Cancellation Timeline & What Happens

When	What Happens
Immediately	Cancellation submitted & processed
Within 1 hour	Confirmation email sent to your registered email
Within 24 hours	Paid Health Manager benefits disabled; basic access available
End of billing cycle	Paid Health Manager access ends
Next billing date	✓ NO charge — auto-renewal is prevented

4. After Cancellation: What You Should Know

Access & Data

• ✓ Access Retained: You keep access to your account until the end of your paid billing period
• ✓ Download Your Records: You can download all your health records, documents, and chat history before access expires
• ✓ Data Preserved: Your data is kept for 90 days after paid plan access ends (in case you want to start again)

Limitations After Cancellation

• ✗ Paid Benefits Disabled: Health Manager follow-up, coordinator support, and paid plan benefits are removed
• ✗ No Refund: No refund for your current billing period (even if you cancel on day 1)
• ✗ No Re-activation: Auto-renewal is permanently disabled; cannot be re-enabled

5. Reactivation After Cancellation

If You Change Your Mind

If you cancel by mistake or decide you want to start again:

1. Log in to your account
2. Go to Billing or Plan → "Choose a Plan"
3. Select your desired plan (Health Manager ₹1,000/month beta offer, normally ₹1,400/month, or AI Self-Serve with pay-as-you-go AI credits)
4. Complete payment and start your new plan
5. Reactivation takes effect immediately

Important: Your previous data is available for 90 days after cancellation. If you reactivate within 90 days, you will have access to your previous health records and chat history. After 90 days, data is permanently deleted.

6. Special Cases: Cancellation Duration Policy

What "No Cancellation After Success" Means

Policy: No cancellation requests shall be honoured for refund after a Health Manager billing charge is successfully completed.

This means:

• ✓ You CAN cancel anytime before your next billing date
• ✗ You CANNOT cancel and get a refund for a charge that already happened
• ⚠️ If you cancel within 1 hour of being charged, the charge still applies (no refund)
• ⚠️ To avoid next month's charge, cancel BEFORE your next billing date

Example Timeline

Scenario: Your Health Manager plan renews on the 15th of every month.

✓ If you cancel on March 10: You keep access until March 15. No charge on April 15.
✗ If you cancel on March 15 (after charge): No refund. You keep access until April 15. Can re-plan before April 15 to prevent next charge.

7. Grievance or Cancellation Issues

Need Help Cancelling?

If you're having trouble cancelling through the dashboard or have questions:

📧 payment@aimedilabs.com
📧 general@aimedilabs.com
📧 grievance@aimedilabs.com (for complaints)
⏱️ Response Time: Within 24 hours

Forced or Unfair Cancellation?

If you believe your cancellation request was not processed or you were charged unfairly, file a grievance with our Nodal Officer:

Nodal Officer for Grievances: Dr. Mohamed Mabrooq Mufeeth
📧 grievance@aimedilabs.com
📍 NO-35/36, BIZHIVE, Station Border Road, Kodambakkam, Chennai – 600024, Tamil Nadu, India
⏱️ Response Time: Within 5 business days

8. Contact & Support

For cancellation assistance or questions:

📧 Email: payment@aimedilabs.com or general@aimedilabs.com
📍 NO-35/36, BIZHIVE, Station Border Road, Kodambakkam, Chennai – 600024, Tamil Nadu, India
⏱️ Response within 24 hours (business days)